Your Rights & Our Policies
Our cancellation and refund policies are designed in accordance with Indian consumer protection laws to ensure fair treatment for all our clients.
Comprehensive Protection
This Cancellation & Refund Policy outlines the terms and conditions under which clients may cancel services and request refunds from Kiiro.cx. This policy is designed in accordance with Indian consumer protection laws and regulations, including the Consumer Protection Act, 2019.
Full protection under Indian law
Transparent refund procedures
Consumer Protection Act 2019
Your Right to Cancel
You have the right to cancel your service agreement within the specified timeframes outlined below. Cancellation requests must be submitted in writing via email to our support team.
Free Cancellation
No Cost
Within 7 days of project commencement for one-off projects
Retainer Notice
30 Days
30 days written notice required for retainer agreements
Emergency Exit
Immediate
Immediate cancellation possible with full payment of completed work
Refund Structure
Refunds are processed based on the work completed and the cancellation timeframe. All refunds are subject to the terms outlined below and comply with Indian consumer protection regulations.
One-off Projects Refund Structure
Retainer Projects
โ No refunds for completed billing periods
๐ฐ Prorated refund for unused services in current billing period
๐ 30-day notice period required for cancellation
โ ๏ธ Early termination fees may apply for breach of contract
How Refunds Work
Once a refund is approved, it will be processed according to the following timeline and methods:
Processing Time
- โขReview: 3-5 business days
- โขApproval: 2-3 business days
- โขPayment: 7-14 business days
Refund Methods
- โขOriginal payment method
- โขBank transfer (India)
- โขDigital wallets
What's Not Refundable
The following items and services are not eligible for refunds under any circumstances:
- โข Third-party software licenses
- โข Domain registration fees
- โข Hosting fees
- โข Rush order fees
- โข Late payment fees
- โข Interest charges
- โข Consultation calls and strategy sessions (if completed)
- โข Custom development work that has been delivered and accepted
Legal Process
In accordance with Indian consumer protection laws, disputes regarding cancellations and refunds will be handled as follows:
Internal Resolution
First Step
Contact our customer support team within 30 days of the incident
Mediation
Second Step
If internal resolution fails, we agree to participate in mediation through a mutually agreed mediator
Consumer Court
Final Recourse
As a final recourse, disputes may be escalated to the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019
Our Commitment: We are committed to resolving all disputes amicably and in compliance with Indian consumer protection regulations.
Exceptional Cases
We understand that exceptional circumstances may arise. Refunds or cancellations outside our standard policy may be considered in the following cases:
Valid Reasons
- โขSerious illness or medical emergency
- โขDeath in immediate family
- โขNatural disasters
- โขSignificant change in business circumstances
Required Documentation
- โขMedical certificates
- โขDeath certificates
- โขOfficial government notifications
- โขLegal documentation
Get in Touch
For cancellation requests, refund inquiries, or to discuss your specific situation:
Email Support
For detailed inquiries
Phone Support
Call for urgent matters
Support Center
Comprehensive help resources
Response Time
Quick turnaround
Within 24 hours
Legal Notice: This Cancellation & Refund Policy is governed by Indian law and complies with the Consumer Protection Act, 2019. We reserve the right to update this policy, with changes taking effect 30 days after publication.